Practice Services Manager

Job Description

Job Description

Frost Brown Todd LLP, a national law firm with over 1,000 legal and business professionals across eighteen offices, is seeking a full-time Practice Services Manager to join our firm. The Practice Services Manager will support the business performance and daily operational needs of the firm’s Practice Groups, playing a key role in advancing Practice Group and the firm-wide strategic goals. This position also helps foster a positive and inclusive work environment that encourages teamwork, collaboration and cross-functional cooperation across groups, teams, and offices.

The ideal candidate will bring strong leadership skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, professional services environment.

Key Responsibilities:

• Review and analyze monthly financial reports on attorney productivity, time entry, workflow, and other firm metrics to monitor key performance indicators. Highlight trends and key insights from the analysis and help identify opportunities for improving performance against goals. Promote appropriate and effective delegation of work based on expertise and experience.
• Collaborate with colleagues in Finance, Pricing, Legal Project Management, Data & Innovation and other departments to address ongoing and ad hoc information, reporting and technology needs.
• Support the planning and execution of Practice Group meetings and retreats by coordinating with appropriate administrative departments, preparing and communicating agendas and materials, and developing and executing action items.
• Facilitate communication and collaboration within and across Practice Groups to enhance teamwork and cross-functional cooperation.
• Proactively identify opportunities for process and practice improvements. Partner with Practice Group members to develop and implement best practices and promote knowledge sharing across Practice Groups.
• Support and manage Practice Group initiatives by engaging administrative departments to ensure Practice Group Leaders and Practice Groups receive support in all service areas.
• Partner with the Director(s) of Practice Services and Practice Group Leaders to develop specific financial goals, objectives, targets, and measures for each Practice Group and for the Department as a whole. Assist with the annual revenue budget preparation and the management of other planning processes.
• Participate in the formulation of Practice Group expense budgets. Develop and manage specific Practice Group budgets.
• Collaborate with Practice Group Leaders, Directors of Practice Services and Pricing to establish attorney billing rates.
• Monitor and analyze Practice Group performance, including financial review, provide recommendations for corrective action when necessary, and assist with follow-up.
• Understand and apply Practice Group, attorney, and client profitability models. Support Practice Group Leaders and attorneys in achieving acceptable levels of profitability.
• Assist Practice Group Leaders with attorney workforce planning and forecasting, as well as attorney recruitment, retention, and training. Provide input on attorney evaluation, compensation and advancement.
• Participate in and assist with follow-up activities to performance evaluations for associates and partners.
• Assist with the integration of attorneys into Practice Groups, with emphasis on new associates.
• Coordinate with Practice Group members and other firm personnel to ensure a smooth transition of client work and the proper handling of administrative tasks related to attorney retirements or departures.
• Assist in the development, execution, and monitoring of Practice Group and Department business plans.
• Support Practice Group Leaders to drive strategic and profitable growth and provide targeted support in the execution and management of day-to-day initiatives and activities toward that goal.
• Participate actively in Department/Practice Group/Partner meetings, retreats and special events.
• Assist in the development, execution, and tracking of strategic initiatives, goals and long-term plans for the Practice Group(s) and Department(s).

Job Requirements:

• Bachelor’s degree required. J.D. or MBA highly desirable.
• Minimum three years of experience in roles involving leadership/management, business operations, project management, financial analysis/reporting.
• Experience in a professional services firm required; law firm experience is highly desirable. Experience as a practicing attorney is helpful but not required.
• Demonstrated career progression involving increasingly complex leadership or management assignments and responsibilities.
• Demonstrated diplomacy and professional presence to build relationships and gain the confidence of internal stakeholders as a trusted advisor. Strong client service and team mindset.
• Strong client service orientation and collaborative mindset; able to work effectively with multiple stakeholders to achieve buy-in and results.
• Commitment to handle confidential and sensitive information with the appropriate discretion.
• Strong interpersonal and management coaching skills.
• Strong planning and organization skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and competing priorities at once, problem solve, and work well under tight time constraints.
• Strong business and financial acumen; sound judgment and analytical thinking with strong attention to detail.
• Motivated self-starter. Proactive approach and the ability to work “hands-on”, as required.
• Ability to work effectively with individuals at all levels, including in challenging situations.
• Cultural awareness to individuals from a broad range of backgrounds, including race, ethnicity, religion, gender, sexual orientation, gender identity and disability.
• Ability to understand unconscious bias and its effect on recruiting, hiring, performance and advancement.
• Ability to quickly shift priorities in a fast-paced and growing environment.
• Ability to work over 40 hours per week and travel as needed across the firm’s footprint. Weekend travel may be required from time to time. Travel time estimates are moderate (15-20%).

Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.