Remote Project Manager / Customer Success Specialist

This dual role combines the strategic execution of software project management with the relationship-building responsibilities of customer success. You’ll lead software implementation projects while ensuring clients are engaged, supported, and achieving value from our products.

Key Responsibilities:

Project Management:

• Lead the end-to-end implementation of software solutions for new clients.
• Define project scope, set timelines, manage milestones, and ensure timely delivery.
• Coordinate internal teams (Sales, Development, Product, Support) to execute deliverables.
• Identify and mitigate project risks, and adapt plans as needed.
• Maintain clear project documentation and communication.

Customer Success:

• Serve as the main point of contact post-sale to guide clients through onboarding and adoption.
• Build strong relationships with clients to ensure satisfaction and long-term retention.
• Conduct regular check-ins and provide strategic guidance to maximize software value.
• Gather client feedback to help inform product improvements and enhancements.
• Identify upsell opportunities and work with the sales team to grow accounts.

Requirements:

• 3+ years of experience in project management, customer success, or account management within the software/SaaS industry.
• Excellent communication, relationship-building, and problem-solving skills.
• Proven ability to manage multiple projects and client relationships simultaneously.
• Strong understanding of software lifecycles and onboarding best practices.
• Experience with tools like Jira, Trello, HubSpot, Salesforce, or similar.
• Self-starter with excellent organizational skills in a remote work environment.

Preferred Qualifications:

• Knowledgeable in Excel and Powerpoint

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to patrick.g@globalpacificsupport.com with the subject line "Project Manager/ CSS VA Application”. PLEASE ATTACH THE LINK OR SHORT VIDEO INTRODUCTION OF YOURSELF HIGHLIGHTING YOUR EXPERTISE AND EXPERIENCE.