Job Description
Job Description
Scope:
Responsible for cleaning and servicing guest rooms and/or other designated hotel areas in a timely, organized, and detail-oriented manner. Ensures a clean, comfortable, and welcoming environment that supports guest satisfaction and brand standards.
Key Responsibilities:
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Clean and service assigned guest rooms in accordance with hotel procedures and quality standards.
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Notify the front desk upon room completion to ensure timely availability for guests.
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Report any maintenance issues, safety hazards, or unserviceable rooms to the supervisor promptly.
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Respond to guest and management requests efficiently and courteously.
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Maintain a clean, organized, and fully stocked linen cart and storage area.
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Ensure security and proper handling of keys, equipment, and supplies issued daily.
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Report lost and found items immediately to the supervisor.
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Participate in team cleaning and self-inspection programs as required.
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Respond quickly and politely to guest requests, following up to ensure satisfaction.
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Present a professional image at all times through proper grooming and attire.
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Comply with all company policies, procedures, and safety guidelines.
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Perform additional duties as assigned by supervisors or management.
Qualifications:
Education & Experience:
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High school diploma or equivalent preferred.
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Prior housekeeping or cleaning experience is a plus, but not required.
Skills & Competencies:
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Strong attention to detail
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Organizational and time management skills
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Ability to work independently and as part of a team
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Problem-solving and adaptability
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Excellent customer service and communication skills
Working Conditions:
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Must be available to work weekends and holidays.
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Work is performed in a fast-paced, physical environment.
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Frequent use of common household and industrial cleaning chemicals.
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Occasional overtime may be required.