Front Desk Receptionist

Job Description

Job DescriptionSalary: $17-$20

Front Desk / Intake Coordinator
Contractor / FT | Behavioral Health Agency

About Us:
Nex Level Behavioral Health and Addiction Services provides compassionate, evidence-based mental health and substance use treatment. We are dedicated to empowering individuals and families on their recovery journey.

Position Summary:
We are seeking a professional, organized, and client-focused Front Desk / Intake Coordinator to be the first point of contact for our clients. This role is responsible for welcoming clients, managing front desk operations, and coordinating the intake process with clinical staff.

Key Responsibilities:

• Greet clients and visitors in a warm, professional manner
• Answer and direct phone calls, emails, and inquiries
• Schedule appointments and manage provider calendars
• Conduct initial client intake and gather necessary documentation
• Verify insurance benefits and obtain prior authorizations when applicable
• Maintain accurate and confidential client records in the EMR system
• Ensure the front office remains clean, organized, and HIPAA-compliant
• Support clinical and administrative staff as needed

Qualifications:

• High school diploma or equivalent required; associates or bachelors degree preferred
• Prior experience in a healthcare or behavioral health setting strongly preferred
• Strong interpersonal, organizational, and communication skills
• Proficiency with Microsoft Office and electronic health records (EHR)
• Ability to manage multiple tasks in a fast-paced environment
• Compassionate and professional demeanor

Benefits:

• Competitive pay
• Paid time off and holidays
• Health, dental, and vision insurance
• Growth opportunities within the agency

Join us and help individuals take the next step toward wellness.