Reservations Agent (Υπάλληλος Κρατήσεων)

Job Description:

We are seeking a skilled and enthusiastic Reservations Agent to join our reservation department. As a Reservations Agent, you will play a crucial role in handling guest requests and arranging bookings, ensuring a seamless experience for our guests. Your attention to detail and excellent customer service skills will contribute to our guests' satisfaction and help maintain our hotel's reputation for exceptional service.

Qualifications:

• Minimum of 3 years of experience in the field of tourism and reservations
• Studies or educational background related to the field of tourism
• Knowledge of Reservation System
• Customer Service Skills
• Attention to Detail
• Organizational and Multitasking skills
• Problem-Solving Abilities
• Knowledge of Hotel Operations
• Time Management
• Sales Skills
• Language Proficiency
• Team Player

Requirements

Key Responsibilities:

• Manage and handle guest requests and inquiries regarding reservations
• Make accurate and efficient bookings, ensuring all details are correctly recorded
• Provide information and assist guests with any questions or concerns related to their reservations
• Coordinate with other departments to ensure smooth guest arrivals and departures
• Utilize reservation systems and tools effectively to maximize efficiency
• Maintain up-to-date knowledge of hotel facilities, services, and promotions

Benefits

Desired Skills:

• Excellent communication skills, both written and verbal
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and computer literacy
• Customer service-oriented mindset with a friendly and professional demeanor
• Working Hours: Full-time position with flexible working hours based on the needs of the department.

Location: The hotel is located in Santorini, but the candidate can work in Athens as well.

Company Information: Apeiron Blue is a luxurious hotel perched on the caldera rim, offering stunning views of the Aegean Sea and Santorini's world-renowned sunset. Located within walking distance from Fira, the vibrant capital of Santorini, our hotel provides a memorable experience for guests seeking relaxation and beauty. With exceptional services, elegant accommodations, and breathtaking surroundings, Apeiron Blue is dedicated to creating unforgettable moments for our guests.

To apply for this position, please submit your resume and cover letter with the subject line "Reservations Agent Application with your Name.

We look forward to welcoming you to our team and sharing the beauty of Santorini with our valued guests.