Bingo Caller/ Runner

Job Description

Job Description

Reports to:

Bingo Supervisor

Job Summary:

Main caller is responsible for handling equipment to call out random bingo numbers in a professional manner and verifying all bingo winners. As a Runner, this position is responsible for selling Bingo paper and pull tabs accurately while maintaining a positive demeanor and pleasant attitude throughout each transaction. Both positions provide information to guests about the Bingo games operated by Kickapoo Lucky Eagle Casino.

Essential Functions:

• Ensure compliance with applicable Tribal, Federal and other laws, gaming regulations and Kickapoo Lucky Eagle Casino Policies and Procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Participate in developing department goals, objectives and systems.
• Ensure bingo players remain informed of upcoming events and changes pertaining to the Bingo program.
• Must present a positive, professional demeanor and image at all times towards internal and external guests.
• Attend and participate in all departmental team meetings.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Caller:

• Call numbers as bingo balls are drawn.
• Ensure the proper usage of the Bingo blower.
• Ensure that all numbers of all games are recorded in the sequence called.
• Announce bingo over the microphone after a player calls "Bingo" and verify bingo.
• Ensure that all Bingo balls are present and accounted for at the beginning and end of each regular session and special games.
• Balance Bingo Caller's report with the Paymaster at the end of each session.
• Record jackpot information in the Bingo Caller's log at the end of each session.
• Responsible for acquiring a jackpot amount and verifying all jackpot boards in the Bingo area.
• Announce Bingo games in English and Spanish in the order they are scheduled.
• Ensure that basic House Rules are publicly announced prior to the beginning of the regular session.
• Responsible for verifying the Bingo winners by computer input of paper serial numbers or electronic verification of serial numbers.
• Responsible for logging winner payout amounts to be verified with paymaster records.

Runner:

• Responsible for cash and other cash equivalents in assigned bank.
• Assist new guests in playing Bingo games.
• Participate as floor trainer for new team members.
• Sell Bingo game cards and pull-tabs to Bingo guests.
• Responsible for maintaining Bingo banks, pull tabs and Bingo paper.
• Communicate with Bingo Caller to ensure proper game procedures are followed and winners are accurately processed.
• Balance paper, pull tabs, and cash count at the end of shift.
• Receive and verify cash bank with the Paymaster.
• Receive and verity cash bank with the Bingo card room.
• Responsible for returning all unsold games and cash to the specified location.
• Verify winning cards when necessary: receive and verify Bingo payouts from the Bingo Paymaster and deliver cash winnings to guest.

Minimum Requirements to Qualifications:

• Must have High School Diploma or GED.
• Two years' of Bingo experience preferred.
• Minimum three (3) months of cashier experience preferred.
• Strong communication skills in English and Spanish both written and oral. Other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, guests and all staff.
• Ability to speak publicly in an adult setting.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate teamwork.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.

• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Occasionally lift and/or move up to 25 lbs.

Work Environment:

• Bingo hall, casino floor and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with: KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
• Must participate in tip reporting program